Support
MojoDojo support is limited to approved family members and the family administrator. If your approved email address has not been added yet, you will not be able to complete sign-in.
Before asking for help
- Confirm that you are signing in with the approved email address for your family account.
- Make sure you granted the requested Google permission scopes during sign-in.
- If event creation fails, reconnect and allow the extra owned-calendar permission when prompted.
Common troubleshooting steps
- If you see a reconnect message, disconnect and reconnect Google from the app.
- If you denied a permission request earlier, sign in again and allow the required permission.
- If calendars or availability look stale, refresh the page and confirm the calendars are still selected.
- If you were removed from the approved member list, ask the family administrator to restore access first.
How to contact support safely
Email [email protected] with a short description of the issue, the browser or device you used, and the approximate time the problem happened.
Do not send access tokens, refresh tokens, screenshots of private event details, or full calendar exports unless the family administrator specifically asks for a safe alternative.